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Chatswood RSL takes the issue of responsible gaming very seriously and is continually looking for ways to ensure members and guests are safe,
supported, and remain within their limits.
We have a wide range of responsible gaming practices, including Multi-Venue Self-Exclusion, Voluntary Pre-Commitment, access to counselling and support
services, welfare check procedures and comprehensive staff training.
Chatswood RSL offers Gambling Self-Exclusion assistance. If you need assistance with any gambling problem please call 9419 7386 to speak to the
Duty Manager or Gaming Supervisor for assistance.
Voluntary pre-commitment allows individuals to gamble within their means. If they are concerned about their gambling, they can set a limit for themselves on
their member card before they play the gaming machines. Once the pre-determined limit is reached, the player will be alerted by the player console and
a message sent to the manager who will attend to the machine to determine the necessary action required.
The scheme gives the player the ability to keep track of their daily, weekly and monthly gaming spend and there are options available, such as: exclusion from
gaming promotions for 24 hours once a pre-set limit has been reached; cooling off periods for increasing limits and real-time implementation of reduced limits
at the player’s request.
To participate in voluntary pre-commitment, please see one of our Duty Managers or Gaming Supervisors.
If you want to talk to someone who can help with information, counselling and referral, call Gambling Help 1800 858 858. Gambling Help Line counsellors are
available at any time, 24 hours a day.
All members have access to player activity statements. Members can obtain a record of their gaming activity if their membership card has been insert during game play.
To access a player activity statement, ask our friendly staff or email email@example.com
Responsible Service of Alcohol (RSA) helps control the negative impact that alcohol has on our community. RSA has been part of the NSW Liquor Laws for more than 100 years.
RSA currently deals with:
Minor accessing restricted areas
Alcohol-related violence and crime
Drunk and disorderly patrons
To comply with RSA laws, licensees and venue staff must:
Recognise the signs of impending intoxication
Not serve anyone who shows these signs
Not serve anyone who arrives already intoxicated
Understand the principles of ‘standard drinks’ and drink driving levels
Discourage patrons from actions that can harm themselves or others
Understand the impact of alcohol on our community
Chatswood RSL offers Liquor Self-Exclusion assistance. If you need assistance
with any liquor problem please contact a Duty Manager on 9419 7386. A photo will be required to complete the exclusion forms.